Shipping policy
Shipping Policy
Processing Time Orders are processed within 1-3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
Standard shipping typically does not include weekend delivery. Orders are processed on business days (Mon–Fri), and delivery usually occurs on weekdays. If you need weekend delivery, please contact us and we can check if an express option is available."
Shipping Destinations We currently ship within Spain and to selected EU countries.
Delivery Times
- Spain: 3-5 business days
- EU countries: 7-14 business days
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders.
Carriers We ship using trusted carriers such as Correos, MRW, or DHL depending on your location.
Delays Delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier disruptions. PETNEST is not responsible for delays caused by third parties.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at our contact page so we can resolve the issue promptly.